服務提升助推嘉興公交提質 嘉興公交公司全面開展“服務質量提升年”專項活動
來源：嘉興(xing)日報 記者：張(zhang)瑞潔 通訊員 顧鐵偉(wei) 施勤偉(wei)
11路駕(jia)駛(shi)(shi)員(yuan)周(zhou)建華(hua)見義勇為(wei)榮(rong)(rong)獲南湖區(qu)人民政府嘉獎、兩(liang)名(ming)公(gong)(gong)(gong)(gong)交(jiao)(jiao)駕(jia)駛(shi)(shi)員(yuan)榮(rong)(rong)獲“嘉興市好司機”稱號(hao)、公(gong)(gong)(gong)(gong)交(jiao)(jiao)95路線(xian)組榮(rong)(rong)獲“浙江省工(gong)人先鋒號(hao)”稱號(hao)、5名(ming)員(yuan)工(gong)榮(rong)(rong)獲首屆“嘉通工(gong)匠”稱號(hao)……今(jin)年(nian)(nian)以(yi)來(lai)，嘉興公(gong)(gong)(gong)(gong)交(jiao)(jiao)公(gong)(gong)(gong)(gong)司喜報(bao)連(lian)(lian)連(lian)(lian)，每一份(fen)榮(rong)(rong)譽的(de)(de)背后，是公(gong)(gong)(gong)(gong)交(jiao)(jiao)公(gong)(gong)(gong)(gong)司對“質(zhi)(zhi)(zhi)”的(de)(de)不(bu)懈追求，這(zhe)個“質(zhi)(zhi)(zhi)”，便是公(gong)(gong)(gong)(gong)交(jiao)(jiao)服(fu)務質(zhi)(zhi)(zhi)量。為(wei)打造紅船旁的(de)(de)“品質(zhi)(zhi)(zhi)公(gong)(gong)(gong)(gong)交(jiao)(jiao)”，公(gong)(gong)(gong)(gong)交(jiao)(jiao)公(gong)(gong)(gong)(gong)司將(jiang)今(jin)年(nian)(nian)確定為(wei)“服(fu)務質(zhi)(zhi)(zhi)量提升年(nian)(nian)”，17項具體活動和舉措重點發力，實現(xian)“改革(ge)再(zai)提速、管理再(zai)提效、服(fu)務再(zai)提檔、出行(xing)體驗(yan)再(zai)提升”的(de)(de)目標。
圍繞中心 助力企業改(gai)革再提(ti)速
改革(ge)是發展(zhan)的(de)不竭動力，在嘉興公(gong)交公(gong)司，持(chi)續推進改革(ge)的(de)步(bu)伐亦(yi)不停歇。
市(shi)公(gong)(gong)(gong)交(jiao)公(gong)(gong)(gong)司(si)負責人(ren)告訴記(ji)者(zhe)，“服務(wu)(wu)質量提升(sheng)年”專項活(huo)(huo)動(dong)(dong)(dong)(dong)期間，公(gong)(gong)(gong)交(jiao)公(gong)(gong)(gong)司(si)將重點開(kai)(kai)展(zhan)(zhan)(zhan)四(si)項活(huo)(huo)動(dong)(dong)(dong)(dong)助(zhu)力企業改(gai)革。一是(shi)(shi)開(kai)(kai)展(zhan)(zhan)(zhan)“強(qiang)黨(dang)建(jian)(jian)(jian)促生產”活(huo)(huo)動(dong)(dong)(dong)(dong)。強(qiang)化黨(dang)的(de)十九大(da)和(he)習近(jin)平總書記(ji)南湖重要講話精神專題(ti)學(xue)習培訓。開(kai)(kai)展(zhan)(zhan)(zhan)公(gong)(gong)(gong)交(jiao)主題(ti)黨(dang)日活(huo)(huo)動(dong)(dong)(dong)(dong)、道(dao)德講堂、學(xue)雷鋒志愿(yuan)者(zhe)活(huo)(huo)動(dong)(dong)(dong)(dong)等，進一步突出黨(dang)建(jian)(jian)(jian)引(yin)領作用，實現“以(yi)黨(dang)建(jian)(jian)(jian)促生產、以(yi)黨(dang)建(jian)(jian)(jian)促改(gai)革、以(yi)黨(dang)建(jian)(jian)(jian)促發展(zhan)(zhan)(zhan)”的(de)良好格(ge)局。二是(shi)(shi)開(kai)(kai)展(zhan)(zhan)(zhan)營(ying)運(yun)(yun)服務(wu)(wu)競賽(sai)活(huo)(huo)動(dong)(dong)(dong)(dong)。主導制(zhi)定科學(xue)合理的(de)線網優化調整方案并落實，提高公(gong)(gong)(gong)交(jiao)出行吸(xi)引(yin)力，控(kong)制(zhi)營(ying)運(yun)(yun)成本，實現“兩個(ge)效(xiao)益”雙(shuang)提升(sheng)。年末以(yi)分公(gong)(gong)(gong)司(si)為單位(wei)，開(kai)(kai)展(zhan)(zhan)(zhan)全年營(ying)運(yun)(yun)總里程和(he)總客運(yun)(yun)量對比評分，同(tong)時開(kai)(kai)展(zhan)(zhan)(zhan)班次(ci)執(zhi)行率、營(ying)運(yun)(yun)準班準點率評比工作。三是(shi)(shi)開(kai)(kai)展(zhan)(zhan)(zhan)“雙(shuang)降(jiang)(jiang)雙(shuang)提”活(huo)(huo)動(dong)(dong)(dong)(dong)。在各(ge)營(ying)運(yun)(yun)分公(gong)(gong)(gong)司(si)開(kai)(kai)展(zhan)(zhan)(zhan)“降(jiang)(jiang)低事故發生率、提高安全生產意(yi)識，降(jiang)(jiang)低服務(wu)(wu)投(tou)訴率、提高公(gong)(gong)(gong)交(jiao)服務(wu)(wu)質量”活(huo)(huo)動(dong)(dong)(dong)(dong)，推(tui)動(dong)(dong)(dong)(dong)品質公(gong)(gong)(gong)交(jiao)建(jian)(jian)(jian)設(she)。四(si)是(shi)(shi)開(kai)(kai)展(zhan)(zhan)(zhan)“維修(xiu)提質增效(xiao)”活(huo)(huo)動(dong)(dong)(dong)(dong)。聯系公(gong)(gong)(gong)司(si)車輛維修(xiu)管理工作實際(ji)開(kai)(kai)展(zhan)(zhan)(zhan)“促安全、保營(ying)運(yun)(yun)、降(jiang)(jiang)成本”服務(wu)(wu)提升(sheng)行動(dong)(dong)(dong)(dong)，力爭(zheng)車輛維修(xiu)成本在2017年降(jiang)(jiang)本基(ji)礎上再降(jiang)(jiang)1.6%。
整合資源 實現內(nei)部(bu)管理再提效(xiao)
乘客關心啥(sha)，在(zai)意啥(sha)，嘉興公(gong)交公(gong)司(si)(si)就把(ba)資源(yuan)重心傾斜到這些方(fang)面。比如安(an)全，今(jin)年，公(gong)交公(gong)司(si)(si)結(jie)合深(shen)化(hua)改革(ge)(ge)實際，推進安(an)全教(jiao)育培(pei)(pei)(pei)訓(xun)(xun)改革(ge)(ge)，建立(li)了(le)公(gong)交“安(an)全課(ke)堂”長效(xiao)機制，每月開設“安(an)全課(ke)堂”，加大安(an)全教(jiao)育培(pei)(pei)(pei)訓(xun)(xun)力(li)度(du)，強(qiang)化(hua)服務質量專項培(pei)(pei)(pei)訓(xun)(xun)，營(ying)造安(an)全平穩有(you)序的營(ying)運(yun)(yun)生產環境。今(jin)年“安(an)全生產月”，公(gong)交公(gong)司(si)(si)開展形式多樣(yang)、豐富多彩的安(an)全文體活動，充(chong)分(fen)利(li)用各(ge)類媒體平臺、宣傳資料加強(qiang)安(an)全宣傳教(jiao)育，大力(li)營(ying)造安(an)全氛圍，弘揚企業安(an)全文化(hua)。同時，公(gong)司(si)(si)將進一(yi)步優化(hua)整合稽(ji)(ji)查隊伍，進一(yi)步理順工作(zuo)流程，進一(yi)步暢(chang)通公(gong)司(si)(si)稽(ji)(ji)查大隊與(yu)各(ge)營(ying)運(yun)(yun)分(fen)公(gong)司(si)(si)的溝通與(yu)合作(zuo)，提高(gao)稽(ji)(ji)查工作(zuo)效(xiao)率。公(gong)司(si)(si)還將結(jie)合各(ge)崗位(wei)特點，有(you)針對性(xing)地加強(qiang)職工崗位(wei)技能培(pei)(pei)(pei)訓(xun)(xun)，不定期組織開展業務理論(lun)知(zhi)識培(pei)(pei)(pei)訓(xun)(xun)，提高(gao)管理人(ren)員的業務能力(li)，推進企業精細化(hua)考核管理。
立足民生 加快服(fu)務(wu)品質再提(ti)檔
提(ti)升服(fu)(fu)(fu)務(wu)(wu)(wu)品(pin)質，沒(mei)有終點(dian)。記者了解(jie)到，為助(zhu)力(li)品(pin)質公(gong)(gong)交(jiao)(jiao)建設(she)，公(gong)(gong)交(jiao)(jiao)公(gong)(gong)司將(jiang)開展五大專項活(huo)動(dong)(dong)。一(yi)是(shi)“萬人評(ping)公(gong)(gong)交(jiao)(jiao)”活(huo)動(dong)(dong)。以現場評(ping)議(yi)(yi)、線上評(ping)議(yi)(yi)相結合(he)的方(fang)式，征集(ji)市(shi)民對(dui)公(gong)(gong)交(jiao)(jiao)服(fu)(fu)(fu)務(wu)(wu)(wu)的評(ping)議(yi)(yi)，并將(jiang)根據評(ping)議(yi)(yi)情(qing)(qing)況(kuang)，制(zhi)定(ding)服(fu)(fu)(fu)務(wu)(wu)(wu)質量改(gai)進(jin)方(fang)案分解(jie)落實，以提(ti)升公(gong)(gong)交(jiao)(jiao)服(fu)(fu)(fu)務(wu)(wu)(wu)水平。二是(shi)“三亮(liang)三比(bi)”回頭看。開展“回頭看”活(huo)動(dong)(dong)，重點(dian)圍繞工(gong)作(zuo)作(zuo)風改(gai)進(jin)情(qing)(qing)況(kuang)、業務(wu)(wu)(wu)能(neng)(neng)力(li)提(ti)升情(qing)(qing)況(kuang)、突出(chu)問題(ti)(ti)解(jie)決情(qing)(qing)況(kuang)、群(qun)眾滿(man)意度等方(fang)面對(dui)照查(cha)擺問題(ti)(ti)，再(zai)次進(jin)行深(shen)入整改(gai)提(ti)高。三是(shi)“黨員(yuan)示(shi)(shi)范(fan)(fan)(fan)崗(gang)、示(shi)(shi)范(fan)(fan)(fan)車間”創(chuang)建活(huo)動(dong)(dong)。開展以“亮(liang)身份、創(chuang)業績、做表率、比(bi)貢獻”為主題(ti)(ti)的“黨員(yuan)示(shi)(shi)范(fan)(fan)(fan)崗(gang)、示(shi)(shi)范(fan)(fan)(fan)車間”創(chuang)建活(huo)動(dong)(dong)。選拔(ba)一(yi)批黨性修(xiu)養好、組織紀律強(qiang)、風險意識(shi)強(qiang)、工(gong)作(zuo)作(zuo)風正、業務(wu)(wu)(wu)水平精的優秀車輛(liang)和車間，將(jiang)其(qi)命(ming)名為“黨員(yuan)示(shi)(shi)范(fan)(fan)(fan)崗(gang)、示(shi)(shi)范(fan)(fan)(fan)車間”，使其(qi)成(cheng)為城市(shi)公(gong)(gong)交(jiao)(jiao)服(fu)(fu)(fu)務(wu)(wu)(wu)標(biao)兵，帶(dai)頭發揮先鋒模范(fan)(fan)(fan)、示(shi)(shi)范(fan)(fan)(fan)、輻射作(zuo)用。四(si)是(shi)公(gong)(gong)交(jiao)(jiao)節能(neng)(neng)技(ji)術競賽活(huo)動(dong)(dong)。開展公(gong)(gong)交(jiao)(jiao)駕駛員(yuan)節油節能(neng)(neng)技(ji)能(neng)(neng)競賽、修(xiu)理工(gong)操作(zuo)技(ji)能(neng)(neng)競賽等，引導(dao)全體(ti)人員(yuan)增(zeng)強(qiang)“比(bi)、學、趕、超”意識(shi)，不斷加強(qiang)自(zi)身學習提(ti)升，提(ti)升公(gong)(gong)交(jiao)(jiao)整體(ti)服(fu)(fu)(fu)務(wu)(wu)(wu)能(neng)(neng)力(li)。五是(shi)文明(ming)示(shi)(shi)范(fan)(fan)(fan)窗口“標(biao)準化(hua)服(fu)(fu)(fu)務(wu)(wu)(wu)示(shi)(shi)范(fan)(fan)(fan)”活(huo)動(dong)(dong)。公(gong)(gong)交(jiao)(jiao)公(gong)(gong)司將(jiang)在IC卡(ka)辦理中心開展“標(biao)準化(hua)服(fu)(fu)(fu)務(wu)(wu)(wu)示(shi)(shi)范(fan)(fan)(fan)”活(huo)動(dong)(dong)，以最好的服(fu)(fu)(fu)務(wu)(wu)(wu)讓乘客如沐春風。
創新驅動(dong) 促(cu)進出(chu)行體驗再提升
使用更方便(bian)，乘車(che)更舒適，是嘉興公(gong)(gong)交(jiao)(jiao)公(gong)(gong)司(si)(si)多(duo)年來的不懈追求(qiu)。在出行(xing)(xing)體驗(yan)提(ti)(ti)升(sheng)方面，公(gong)(gong)交(jiao)(jiao)公(gong)(gong)司(si)(si)也有重要行(xing)(xing)動(dong)，一(yi)方面，公(gong)(gong)司(si)(si)將(jiang)開展“智慧支付(fu) 相(xiang)伴(ban)出行(xing)(xing)”活動(dong)，拓展公(gong)(gong)交(jiao)(jiao)IC卡在線(xian)(xian)充(chong)值補登點(dian)(dian)，推(tui)出銀聯“云閃付(fu)”功能應用，提(ti)(ti)高(gao)(gao)公(gong)(gong)交(jiao)(jiao)支付(fu)便(bian)捷(jie)度(du)，進一(yi)步擴大(da)公(gong)(gong)交(jiao)(jiao)卡在線(xian)(xian)充(chong)值服務的受(shou)眾面。另一(yi)方面，公(gong)(gong)司(si)(si)將(jiang)開展“公(gong)(gong)交(jiao)(jiao)車(che)輛(liang)提(ti)(ti)檔(dang)升(sheng)級”活動(dong)。推(tui)進2018年公(gong)(gong)交(jiao)(jiao)車(che)輛(liang)采購更新(xin)工作，加大(da)新(xin)能源車(che)投入，持(chi)續改進車(che)輛(liang)硬件設(she)施，提(ti)(ti)高(gao)(gao)乘坐舒適度(du)，帶給(gei)市民乘客安全、環保、低(di)碳(tan)、舒適的公(gong)(gong)交(jiao)(jiao)出行(xing)(xing)體驗(yan)。同時，公(gong)(gong)交(jiao)(jiao)公(gong)(gong)司(si)(si)還將(jiang)開展“服務環境(jing)大(da)整(zheng)治(zhi)大(da)提(ti)(ti)升(sheng)”活動(dong)。落實(shi)南湖景區周邊(bian)環境(jing)提(ti)(ti)升(sheng)工程，提(ti)(ti)升(sheng)公(gong)(gong)交(jiao)(jiao)站(zhan)點(dian)(dian)和車(che)輛(liang)形象。實(shi)施已建公(gong)(gong)交(jiao)(jiao)電(dian)子站(zhan)牌升(sheng)級改造(zao)工程，提(ti)(ti)高(gao)(gao)公(gong)(gong)交(jiao)(jiao)信息化服務的準確率。